Skip to main content

Credential Offer Delivery

After creating a credential offer, you need to deliver it to the recipient. Skippy ID supports multiple delivery methods to suit different use cases.

Email Delivery​

When you issue a credential via email:

  • The recipient receives an email with a link to claim the credential

  • The email includes a QR code for easy mobile access

  • The recipient can click the link or scan the QR code to open the credential offer

Email Template​

The recipient will receive an email containing:

  • Subject: "You have a new credential offer from [Organization Name]"

  • Greeting: Personalized message with recipient name

  • Credential Details: Type, issuer, expiration date

  • Claim Link: Secure link to accept the credential

  • QR Code: Visual code for mobile wallet scanning

  • Expiration Notice: Information about when the offer expires

Email Delivery Process​

  1. Offer Created: Credential offer is generated with unique URL

  2. Email Sent: System sends email to recipient's address

  3. Recipient Receives: Email arrives in recipient's inbox

  4. Recipient Claims: Recipient clicks link or scans QR code

  5. Credential Delivered: Credential is issued to recipient's wallet

If you choose direct link delivery:

  • A shareable URL is generated

  • You can copy and share this link through any channel

  • The recipient clicks the link to access the credential offer

  • Custom Communication: You want to send the link through your own channels

  • In-App Integration: Embedding credential offers in your application

  • Social Media: Sharing credentials via social platforms

  • SMS/Text Messages: Sending links via text messaging

  • Unique URL: Each credential offer has a unique, secure URL

  • Shareable: Can be shared through any communication channel

  • Secure: Links are protected and expire after a set period

  • Trackable: You can monitor when links are accessed

QR Code​

For QR code delivery:

  • A QR code is generated

  • You can download or print the QR code

  • Recipients scan the code with their wallet app to access the credential

When to Use QR Codes​

  • In-Person Events: Issuing credentials at conferences, workshops, or events

  • Physical Documents: Including QR codes on certificates or badges

  • Kiosks: Self-service credential issuance stations

  • Mobile-First: When recipients primarily use mobile wallets

QR Code Features​

  • High Resolution: Print-quality QR codes for physical use

  • Multiple Formats: Download as PNG, SVG, or PDF

  • Customizable: Include branding or additional information

  • Mobile Optimized: Optimized for quick scanning

Delivery Method Comparison​

FeatureEmailDirect LinkQR Code
Ease of Use⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Automation✅ Automatic⚠️ Manual sharing⚠️ Manual distribution
In-Person❌❌✅
Tracking✅ Built-in✅ Built-in✅ Built-in
Mobile Friendly✅✅✅✅✅
Customization⚠️ Limited✅ Full control⚠️ Limited

Best Practices for Delivery​

Email Delivery​

  • Verify Email Addresses: Double-check recipient email addresses before sending

  • Check Spam Folders: Inform recipients to check spam/junk folders

  • Follow Up: Send reminders if credentials aren't claimed

  • Personalize Messages: Add custom messages to increase engagement

  • Secure Channels: Only share links through secure communication channels

  • Expiration Awareness: Inform recipients about link expiration

  • Clear Instructions: Provide clear instructions on how to use the link

  • Track Access: Monitor link access to identify issues

QR Codes​

  • Print Quality: Ensure QR codes are printed at sufficient resolution

  • Size: Make QR codes large enough for easy scanning (minimum 2cm x 2cm)

  • Contrast: Ensure good contrast between QR code and background

  • Test Scanning: Test QR codes before distribution

  • Backup: Provide alternative access methods in case QR scanning fails

Troubleshooting Delivery Issues​

Email Not Received​

  • Check Spam Folder: Recipient should check spam/junk folders

  • Verify Email Address: Confirm the email address is correct

  • Email Provider: Some email providers may block automated emails

  • Resend Offer: Use the resend feature in your dashboard

  • Expiration: Check if the link has expired

  • Copy Errors: Ensure the entire link was copied correctly

  • Browser Issues: Try a different browser or device

  • Network Issues: Check internet connectivity

QR Code Not Scanning​

  • Print Quality: Ensure QR code is printed clearly

  • Size: QR code may be too small to scan

  • Damage: Physical damage can prevent scanning

  • Lighting: Ensure adequate lighting for scanning

  • Wallet App: Verify recipient has a compatible wallet app

Next Steps​